You can return all articles purchased in the INKAICO shop to us within 14 days without giving a reason.
ATTENTION: You will receive the exchange and return form from us by email.
Just write us an email firstname.lastname@example.org with your exchange or return request. In most cases you will receive an email within a few minutes including the form that you have to enclose in your package. That makes it a little easier for us afterwards.
Shipping costs: If you exchange or return the shoes, you usually have to pay the shipping costs 4€. We are currently in negotiations with DHL and hope to be able to offer you free return shipping in the future.
In the event of an exchange, however, we will cover the shipping costs for your new pair.
We recommend that you organize a return including a tracking code to make sure that the shipment does not get lost.
Please also note that the returned goods must be in good condition and unworn!
As soon as we have received your shipment you will receive a confirmation email from us in which we will keep you informed about your reimbursement or the new shipment.
We usually issue refunds on the day on which we received your return.